All the features you need

ResponseCRM makes building and managing your store a simple process

Shopping Cart

API Cart
‍‍‍

ResponseCRM provides a robust developers API with API logging. Customize your storefront and reduce development time with our easy to follow and flexible API. API logging minimizes the time needed to get your store live by helping you find potential issues with your API integration.

Unlimited API Keys

Create API keys on the fly for multiple sites or storefronts. With unlimited API keys, you have the ability to instantly create API keys as needed without limit.

Payment Gateways
‍‍

ResponseCRM is integrated with leading payment processors and gateways across the globe. Additional gateways are consistently added to increase your processing options. Need a custom payment integration? We can do that too!

Tax Automation

Dealing with taxes can be a stressful and complicated process. Let our Avalara tax integration make it easier for you to manage your sales tax collection according to your region and local jurisdictions.

One-Click Upsells
‍‍‍

Increase revenue and average order value through customized upsell funnels and one-click upsells. Make it easy for your costumes to purchase additional recommendations and complimentary offers with one-click upsells.

Add New Order Entry Form

Use our order entry form to input orders directly within the CRM without having to create a storefront or other online payment forms.

PCI Level 1 Compliant

Enjoy ResponseCRM’s highest level of PCI security available. Transact knowing that your data is in secure hands and abiding with the latest security standards.

TPP Compliant

ResponseCRM is an authorized TPP (Third Party Processor) compliant platform.

Store Management

Customer Profiles
‍‍‍

Manage your customer accounts within a detailed and feature rich customer profile. Whether you need to view order history, add a new order or refund an order, create a new shipment, update payment information, or simply just entering a note, ResponseCRM’s make it an easy process.

Plugin Center

Our Plugin Center is packed with powerful 3rd-party integrations and services to connect to your campaigns for additional functionality and service expansion. Prevent 3rd party vendor connection issues with our credential validation functionality to ensure your connection works before you process your first transaction.

Test Card Creator
‍‍‍

Create unlimited test cards to test your campaigns or sales funnels! Specifying your unique test card number prevents unauthorized access to your campaigns while still allowing you and your team to make sure everything works. Test card orders are flagged to prevent sending orders to any 3rd party integrations and from showing up in your reporting analytics

Email Autoresponders
‍‍

Enhance your customer’s ordering experience with customizable automated transaction email autoresponders to maintain the look and feel your customers deserve following their orders. With ResponseCRM’s HTML editor, you have the power and flexibility to create any design imaginable while getting your customers the information they need.

Fulfillment Integrations

Plugin to leading global fulfillment providers to ensure your product gets to where it needs to go fast.

Coupons / Discounts

Create a long lasting relationship with your customers by offering special promotions or coupons to bring your customers ongoing discounts and more overall value.

Refunds

Refund whole orders or partial amounts within the customer profile. Transactions are processed immediately.

Unlimited Accounts

Create unlimited CRM accounts to manage all your brands or services with only one login, allowing a segmented and organized flow of data.

Unlimited Users

Add unlimited user accounts with varying levels of access to your CRM account. Whether you need to add a customer service user account or an administrator account, ResponseCRM offers a selection of user types with additional flexibility to customize the access of each user.

Unlimited sites or storefronts

No tiered pricing here! Create unlimited sites within your account. 

Unlimited Transactions

with ResponseCRM, there isn’t any tiered transaction pricing or transaction cap limits! Process unlimited transactions without worrying about increased costs or limits. 

Alert System

Get ahead of potential issues with your online store by setting up alerts. Customize alert notifications for specific volume limits, refund, decline and even chargeback ratio thresholds specific to your campaign.

Split URL Testing

Split test your way to increase sales and conversions with Split URL testing. Simple word changes, color changes, image swaps, and other subtle changes can make the difference between a high-converting offer and a much higher converting offer. Create different variations of your highest-converting campaign and do a split test to determine and achieve maximum performance.

Blacklist System

Prevent and block sales from unwanted sources using ResponseCRM’s Blacklist system. Whether you need to block certain regions, addresses, or customers, the Blacklist system makes it easy to manage who can order from your online store.

Alert System

Get ahead of potential issues with your online store by setting up alerts. Customize alert notifications for specific volume limits, refund, decline and even chargeback ratio thresholds specific to your campaign. 

Site ID Duplicator

Create unlimited duplicates of an existing site configuration and all settings for Split URL testing of your campaigns.

Decline Recovery & Management

Let’s face it, stuff happens and usually it is unexpected. Control when and what transactions are re-attempted - whether it’s because of a processing error or you want to discount your customers, you set the rules and parameters.

Affiliate Tracking

Keep track of all your affiliate sources with simple affiliate and sub-affiliate tracking. Affiliates can also be granted CRM access to view their sales and conversions within the Affiliate Report.

Products

Unlimited Products
‍‍‍‍‍

Create as many products as you need without reaching any cap limits or entering any new pricing tiers.

Unlimited Upsells
‍‍

Create as many post-transaction upsell products as you need to strengthen your sales funnels and increase overall sales and revenue.

Subscription Products

Expand your sales and product lines with subscription based products to create a stream of long term sales and revenue.

Import Products

Save time creating products using our product import template.

Shipping Charges

Create one time or recurring shipping charges to compliment your product sales for tangible products.

Subscription Management

Automated Subscription Billing

Create a simple and satisfying experience for your customers with our flexible subscription billing options available at your fingertips. With our flexible subscription billing options, you have the ability to create customized subscription offers that bring your customers value and increase customer loyalty.

Easy Subscription Editing

ResponseCRM’s makes it easy to adjust or edit all your subscription based customers in bulk, or one at a time. Whether you need to adjust the price, the timing, or pause a subscription, ResponseCRM makes it a simple and hassle free process.

Subscription Retry Management

Re-attempt declined subscription charges by creating up to nine automated subscription retry attempts to recover lost revenue.

Analytics

Dashboard

View your sales, traffic, subscription activity, and revenue within a detailed and customizable dashboard. With ResponseCRM, you have the capability to customize your dashboard according to your needs with dashboard widgets. Add or remove reporting and statistical widgets to customize your layout to your preference. 

Sales & Conversion Reports

Get a complete view of your sales activity, performance, and overall success of your store(s). Analyze existing performance to determine long term sales strategy and business processes for maximum growth and revenue.

Income Reports

Determine your income revenue from all sales across your sites and storefronts.

Affiliate Reports

Review your affiliate sales conversions across all your traffic sources to determine affiliate performance.

Subscription Continuity Reports

Keep track of all your subscription based customers and perform bulk functions, such as pausing subscriptions, or extending the date(s), prices changes, etc.

Merchant Processing Reports

Stay on top of your monthly merchant processing activity and volume to ensure long term growth

Projection Reports

Get a gauge on future revenue of your subscription based customers based on algorithmic projections of your future recurring revenue based on recurring history.

Retention Reports

Determine long term strategy by gaining insight on customer retention for your subscription based customers.

Export Reports

In addition to export options within each report, ResponseCRM has additional Export Data options to download your transactional data for further analysis.

Mobile App

Mobile Reports & Analytics
‍‍‍‍‍‍‍

Access your stats on the go. ResponseCRM’s provides access to all CRM reports within a simple and intuitive mobile app available on both Iphone and Android devices.

Customer Profile Overview
‍‍‍

Access customer profiles on the go when a computer is not accessible.

Support

Getting Started Guide

Easy to follow step-by-step guide to help you set up your first campaign from start to finish. Each step is linked to the corresponding CRM page and knowledge base article for detailed instructions to guide you as you create your products, email auto-responders, merchant processors, and API site integration.

HelpDesk / Knowledge Base

Our detailed knowledge base provides easy to follow help articles to help you learn and navigate the CRM. Finding the information you need has neer been easier with the easy to use keyword search to help you find what you’re looking for.

HelpDesk Widget

ResponseCRM’s help widget makes finding solutions to your questions simple. Just enter a keyword or a question, and the HelpDesk Widget will display relevant articles related to your inquiry, and then display the article directly within the widget.

Dedicated Support

Contact ResponseCRM support within our HelpDesk widget or Knowledgebase for additional support.

ResponseCRM Experts

Need a trained developer or campaign manager ? No problem! ResponseCRM certified developers and campaign managers can help you get setup and live in no time. 

Shopping Cart

API Cart
‍‍‍

ResponseCRM provides a robust developers API with API logging. Customize your storefront and reduce development time with our easy to follow and flexible API. API logging minimizes the time needed to get your store live by helping you find potential issues with your API integration.

Unlimited API Keys

Create API keys on the fly for multiple sites or storefronts. With unlimited API keys, you have the ability to instantly create API keys as needed without limit. API keys open the door of communication between your storefront and the CRM. Having only one API key is neither practical nor secure when integrating with many 3rd party solutions.

Payment Gateways
‍‍

ResponseCRM is integrated with leading payment processors and gateways across the globe. Additional gateways are consistently added to increase your processing options. Need a custom payment integration? We can do that too!

Tax Automation

Dealing with taxes can be a stressful and complicated process. Let our Avalara tax integration make it easier for you to manage your sales tax collection according to your region and local jurisdictions.

One-click Upsells

Increase revenue and average order value through customized upsell funnels and one-click upsells. Make it easy for your costumes to purchase additional recommendations and complimentary offers with one-click upsells. 

Add New Order Entry Form

Use our order entry form to input orders directly within the CRM without having to create a storefront or other online payment forms.

PCI Level 1 Compliant

Enjoy ResponseCRM’s highest level of PCI security available. Transact knowing that your data is in secure hands and abiding with the latest security standards.

TPP Compliant

ResponseCRM is an authorized TPP (Third Party Processor) compliant platform.

Store Management

Customer Profiles
‍‍‍

Manage your customer accounts within a detailed and feature rich customer profile. Whether you need to view order history, add a new order or refund an order, create a new shipment, update payment information, or simply just entering a note, ResponseCRM’s make it an easy process.

Plugin Center

Our Plugin Center is packed with powerful 3rd-party integrations and services to connect to your campaigns for additional functionality and service expansion. Prevent 3rd party vendor connection issues with our credential validation functionality to ensure your connection works before you process your first transaction.

Test Card Creator

Create unlimited test cards to test your campaigns or sales funnels! Specifying your unique test card number prevents unauthorized access to your campaigns while still allowing you and your team to make sure everything works. Test card orders are flagged to prevent sending orders to any 3rd party integrations and from showing up in your reporting analytics.

Email Autoresponders
‍‍

Enhance your customer’s ordering experience with customizable automated transaction email autoresponders to maintain the look and feel your customers deserve following their orders. With ResponseCRM’s HTML editor, you have the power and flexibility to create any design imaginable while getting your customers the information they need.

Fulfillment Integrations

Plugin to leading global fulfillment providers to ensure your product gets to where it needs to go fast.

Coupons / Discounts

Create a long lasting relationship with your customers by offering special promotions or coupons to bring your customers ongoing discounts and more overall value.

Refunds

Refund whole orders or partial amounts within the customer profile. Transactions are processed immediately.

Unlimited Accounts

Create unlimited CRM accounts to manage all your brands or services with only one login, allowing a segmented and organized flow of data.

Unlimited Users

Add unlimited user accounts with varying levels of access to your CRM account. Whether you need to add a customer service user account or an administrator account, ResponseCRM offers a selection of user types with additional flexibility to customize the access of each user.

Unlimited Sites or Storefronts

No tiered pricing here! Create unlimited sites within your account.

Unlimited Transactions

With ResponseCRM, there isn’t any tiered transaction pricing or transaction cap limits! Process unlimited transactions without worrying about increased costs or limits.

Alert System

Get ahead of potential issues with your online store by setting up alerts. Customize alert notifications for specific volume limits, refund, decline and even chargeback ratio thresholds specific to your campaign.


Split URL Testing

Split test your way to increase sales and conversions with Split URL testing. Simple word changes, color changes, image swaps, and other subtle changes can make the difference between a high-converting offer and a much higher converting offer. Create different variations of your highest-converting campaign and do a split test to determine and achieve maximum performance.

Blacklist System

Prevent and block sales from unwanted sources using ResponseCRM’s Blacklist system. Whether you need to block certain regions, addresses, or customers, the Blacklist system makes it easy to manage who can order from your online store.

Alert System

Get ahead of potential issues with your online store by setting up alerts. Customize alert notifications for specific volume limits, refund, decline and even chargeback ratio thresholds specific to your campaign.

Site ID Duplicator

Create unlimited duplicates of an existing site configuration and all settings for Split URL testing of your campaigns.

Decline Recovery & Management

Let’s face it, stuff happens and usually it is unexpected. Control when and what transactions are re-attempted - whether it’s because of a processing error or you want to discount your customers, you set the rules and parameters.

Affiliate Tracking

Keep track of all your affiliate sources with simple affiliate and sub-affiliate tracking. Affiliates can also be granted CRM access to view their sales and conversions within the Affiliate Report.

Products

Unlimited Products
‍‍‍‍‍

Create as many products as you need without reaching any cap limits or entering any new pricing tiers.

Unlimited Upsells
‍‍

Create as many post-transaction upsell products as you need to strengthen your sales funnels and increase overall sales and revenue.

Subscription Products

Expand your sales and product lines with subscription based products to create a stream of long term sales and revenue.

Import Products

Save time creating products using our product import template.

Shipping Charges

Create one time or recurring shipping charges to compliment your product sales for tangible products.

Subscription Management

Automated Subscription Billing

Create a simple and satisfying experience for your customers with our flexible subscription billing options available at your fingertips. With our flexible subscription billing options, you have the ability to create customized subscription offers that bring your customers value and increase customer loyalty.

Easy Subscription Editing

ResponseCRM’s makes it easy to adjust or edit all your subscription based customers in bulk, or one at a time. Whether you need to adjust the price, the timing, or pause a subscription, ResponseCRM makes it a simple and hassle free process.

Subscription Retry Management

Re-attempt declined subscription charges by creating up to nine automated subscription retry attempts to recover lost revenue.

Analytics

Dashboard

View your sales, traffic, subscription activity, and revenue within a detailed and customizable dashboard. With ResponseCRM, you have the capability to customize your dashboard according to your needs with dashboard widgets. Add or remove reporting and statistical widgets to customize your layout to your preference.

Sales & Conversion Reports

Get a complete view of your sales activity, performance, and overall success of your store(s). Analyze existing performance to determine long term sales strategy and business processes for maximum growth and revenue.

Income Reports

Determine your income revenue from all sales across your sites and storefronts.

Affiliate Reports

Review your affiliate sales conversions across all your traffic sources to determine affiliate performance.

Subscription Continuity Reports

Keep track of all your subscription based customers and perform bulk functions, such as pausing subscriptions, or extending the date(s), prices changes, etc.

Merchant Processing Reports

Stay on top of your monthly merchant processing activity and volume to ensure long term growth.

Projection Reports

Get a gauge on future revenue of your subscription based customers based on algorithmic projections of your future recurring revenue based on recurring history.

Retention Reports

Determine long term strategy by gaining insight on customer retention for your subscription based customers.

Export Reports

In addition to export options within each report, ResponseCRM has additional Export Data options to download your transactional data for further analysis.

Mobile App

Mobile Reports & Analytics
‍‍‍‍‍‍‍

Access your stats on the go. ResponseCRM’s provides access to all CRM reports within a simple and intuitive mobile app available on both Iphone and Android devices.

Customer Profile Overview
‍‍‍

Access customer profiles on the go when a computer is not accessible.

Support

Getting Started Guide

Easy to follow step-by-step guide to help you set up your first campaign from start to finish. Each step is linked to the corresponding CRM page and knowledge base article for detailed instructions to guide you as you create your products, email auto-responders, merchant processors, and API site integration.

Help Center / Knowledge Base

Our detailed knowledge base provides easy to follow help articles to help you learn and navigate the CRM. Finding the information you need has neer been easier with the easy to use keyword search to help you find what you’re looking for.

HelpDesk Widget

ResponseCRM’s help widget makes finding solutions to your questions simple. Just enter a keyword or a question, and the HelpDesk Widget will display relevant articles related to your inquiry, and then display the article directly within the widget.

Dedicated Support

Contact ResponseCRM support within our HelpDesk widget or Knowledgebase for additional support.

ResponseCRM Experts

Need a trained developer or campaign manager ? No problem! ResponseCRM certified developers and campaign managers can help you get setup and live in no time.

Ready to grow? Get in touch!

Just create an account to get started with ResponseCRM. For sales questions, fill out our contact form and we’ll follow up quickly.