“Moving onto ResponseCRM helped us keep costs down, as there are no setup or monthly membership fees, and the transaction costs are very low. Paying less in fees allowed us to put more back into the business and scale much quicker than we would have done using our previous CRM.”
This e-commerce business needed a robust and cost-effective direct marketing automation CRM solution that is easy to use and affordable. All of the company’s previous CRMs had expensive fees for set up, monthly licensing, and transactions. In addition, these costly CRM solutions were difficult to use, making it even more challenging to scale.
The company has been a ResponseCRM customer since 2016, and moving to this solution, which is transaction based, helped keep the costs down while enabling it to scale quickly and grow the business—even during COVID. The ResponseCRM UI was easy to use and made it possible for the company to get up-and-running quickly with new campaigns, which they create daily.
Over the years, at the company’s request, ResponseCRM delivered custom integrations with third-party vendors and provided superior customer support. The company uses various email marketing providers, fulfillment providers, and other vendors that are critical to meet its daily needs.